Frequently Asked Questions

 

Sessions:

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How long is a counselling session?

Each counselling session is approximately 30 minutes in duration.

 

Can I choose the duration of my session?

Currently, sessions are standardized to 30 minutes, but you can always re-book with an Instant Session or Schedule a Session with your previous Counsellor.

 

How often should I have counselling sessions?

The frequency of counselling sessions will vary depending on your individual needs and goals.

 

Is there an option for instant counselling?

Yes, you can choose to connect instantly with an available counsellor and a session will be scheduled with 60 seconds.

 

What happens during a counselling session?

Sessions are confidential conversations where you can discuss your concerns, emotions, and experiences. Counsellors provide guidance and support.

 

Can I schedule a session in advance?

Absolutely! You have the option to schedule a counselling session with the Counsellors or with any one of your previous Counsellors as well, at your convenience.

 

Do I need to have insurance to use this app?

No, you do not need to have insurance to use this app. We offer affordable rates for our services.

 

What are the timings when Counsellors are available?

You can start an Instant Session at any time of the day or night. Instant Support is available 24x7.

 

Payments:

 

Do I need to take a subscription to avail counselling?

No, our app operates on a pay-per-session payment model.

 

How do I pay for a session?

You can pay for a session directly through the app.

 

What payment methods are accepted?

We accept various secure payment methods for your convenience.

 

Grievances and Support:

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What if I'm dissatisfied with a session?

Your satisfaction is crucial. If you are unhappy with a session, please contact our support team for assistance.

 

Can I switch counsellors if needed?

You cannot switch counsellors during sessions.

 

Is there a feedback system for sessions?

We value your feedback! After each session, you can provide a rating and comments to help us improve our services.

 

How do I report a technical issue with the app?

If you are experiencing a technical issue with the app, please contact us through our website or by calling our customer service line.

 

Is my identity anonymous during sessions?

Yes, your identity is kept anonymous during counselling sessions unless you choose to disclose personal information.

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Feel free to reach out if you have any other questions or need further clarification!

 

For more information on Refunds, Cancellation, Privacy and Terms of Use please visit our website or the Settings section of the App.